Key Points to Consider When Choosing a Chatbot Platform
With the global chatbot market, businesses are seeking platforms to build and host bots. Hundreds of chatbot platforms exist, so which one is right for your company? How do you find out? Look at these four critical points, in no particular order, to narrow down the list.
• Learning and Continuous Learning
Enterprise bots have the ability to respond to difficult, complex questions. Natural Language Understanding (NLU)allows chatbots to take a user’s specific request and either perform the request or have the intelligence to probe the user for more information.
Here is an example. A user types: I’d like to purchase 2 reams of paper, 4 packages of blue pens, and 1 package of red pens and have it delivered to my office.
On a basic platform, the chatbot is unlikely to pick out the user’s complex intent. It might add 2 reams of paper to the user’s order, but it would not understand what to do with the remaining items. On a platform that allows for understanding and complexity, the chatbot would do as the user asked and only prompt them for their work address. This is because a complex …